At Curitis Bertie, we are committed to delivering your teddy bears with care, ensuring they arrive safely and on time. Please review our Shipping Policy to understand our delivery process, estimated shipping times, costs, and other important details. By placing an order on curitisbertie.com, you agree to the terms outlined below.
1. Order Processing Time
✔ Processing Time: Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
✔ Order Confirmation: After placing your order, you will receive an email confirmation with your order details. If you do not receive a confirmation, please check your spam/junk folder or contact us at assistanceconnect@curitisbertie.com.
✔ Processing Delays: High order volumes, customized teddy bears, or unforeseen circumstances may extend processing times. We will notify you of any significant delays.
2. Shipping Methods & Delivery Times
We offer various shipping options to ensure your teddy bear reaches you as quickly as possible. Estimated delivery times vary based on your location and selected shipping method:
Domestic Shipping (Within America)
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–4 business days
- Express Shipping: 1–2 business days
International Shipping
- Standard International Shipping: 7–20 business days
- Express International Shipping: 5–10 business days
✔ Note: Delivery times are estimates and may vary due to factors such as customs processing, local courier delays, and public holidays.
3. Shipping Costs
✔ Shipping Fees: Shipping costs are calculated at checkout based on your location and selected shipping method.
✔ Free Shipping: We may offer free shipping promotions on qualifying orders. Check our website for any active promotions.
✔ International Duties & Taxes: For international orders, additional customs duties, taxes, or import fees may apply. These charges are determined by your country’s customs regulations and are the responsibility of the customer.
4. Tracking Your Order
✔ Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the courier’s website.
✔ Please allow up to 48 hours for tracking updates to appear after shipment.
If you experience issues with tracking your package, please contact us at assistanceconnect@curitisbertie.com, and we will be happy to assist you.
5. Lost, Stolen, or Delayed Shipments
We strive to ensure every order reaches its destination, but unforeseen circumstances may cause shipping issues.
✔ Lost or Stolen Packages: Once your order is marked as delivered, we are not responsible for lost or stolen packages. If you suspect your package is missing, please check with your local courier or neighbors first before contacting us.
✔ Delayed Shipments: If your order has not arrived within the estimated timeframe, please check your tracking information and contact the courier for updates. If further assistance is needed, reach out to us, and we will investigate the issue.
6. Address Accuracy & Changes
✔ Please ensure your shipping address is accurate before placing your order.
✔ If you need to modify your shipping address after placing an order, contact us within 12 hours at assistanceconnect@curitisbertie.com. We will do our best to accommodate the change, but if the order has already shipped, we are unable to update the address.
7. Returns Due to Incorrect Address
✔ If a package is returned to us due to an incorrect or incomplete shipping address, the customer will be responsible for reshipping costs.
✔ If you choose not to have the package re-shipped, a refund will be issued minus original shipping costs once the package is returned to us.
8. Pre-Orders & Backorders
✔ If your teddy bear is out of stock, we may offer a pre-order option. In this case, an estimated shipping date will be provided on the product page.
✔ If an item is on backorder, we will notify you via email regarding the expected shipping date.
9. Contact Us
If you have any questions regarding our Shipping Policy, please feel free to contact us:
📧 Email: assistanceconnect@curitisbertie.com
🌐 Website: curitisbertie.com
Thank you for choosing Curitis Bertie! We appreciate your trust in us and look forward to delivering joy with our adorable teddy bears!